Former Paragon residents in the South East PA Housing region are now applying to Search Moves. Previously, properties outside of Elmbridge and Spelthorne were advertised on a system called HomeKey, which we stop using on 14.03.18. In the near future we will start to advertise these properties on Search Moves too. Some property adverts give preference to applicants connected to the Borough in which the property lies.

All applicants registered with PA Housing were asked to re-register their application by 12th January. There was an extended period of grace until 26th February during which applications could be reactivated. This has now passed and any neglected applications have now been cancelled. Thank you to everyone who did re-register.

Spelthorne Council Office closure

Due to Covid-19 outbreak and in line with Government guidance on the restriction of 'non-essential' contact, the Spelthorne Council Offices are not currently open to walk-in visitors.

Spelthorne Council has closed our main reception, Housing Benefits and Housing Options reception until further notice. We will be replacing all of our office appointments with a telephone appointment system. 

Please do not attend the Council Office as you will not be seen in person.

Please see www.spelthorne.gov.uk for more information.

Spelthorne Housing Register and offers of accommodation during the Covid-19 Outbreak

It will take us longer to assess applications to join the Council’s Housing Register. Please allow at least 21 days from the date that you submit your application on the Search Moves website before asking us for an update. 

If you wish to check on the status of your application, please email us in the first instance using housingadvice@spelthorne.gov.uk. Depending on staffing levels over the coming days and weeks, we may be forced to suspend accepting new applications and the assessment process for existing applications. We will update this page if this happens.

Whilst we are still establishing the measures which our Housing Associations are taking, we expect that any offers of accommodation will take much longer to process and verify. Additionally, it will likely take much longer for properties to be in a ready to let condition. Again, we would ask for your patience in the current circumstances.

If you need to provide documents / evidence, you will be asked to provide these by email (either scan your documents or take photos of them) to options.documents@spelthorne.gov.uk, post, or through dropping it to the post-box at the Council Offices. We will always aim to be flexible in requests for documents given the current situation.